Organisations that are constantly improving their technology are outperforming their competitors at a rapid rate and leaving a bigger and bigger gap between them and the competition.

Here are the top 5 reasons why SMB’s choose a Managed IT Services Plan;


1. Increased efficiency/reliability of IT operations

An unreliable and inefficient IT system can mean the difference between winning and losing in business. No employee can work while IT systems are down, and even minor disruptions to key resources like email and files can significantly impact on the productivity of the company as a whole.

When an IT environment is managed, many of these issues can be fixed quickly or avoided entirely. This is because Managed Service Providers (MSPs) have access to expertise, business-grade solutions and the latest technology that the business wouldn’t normally have access to.

MSP’s use these specialised tools to monitor IT on computers and servers to monitor and repair problems in backups, antivirus/antimalware, computer performance and other functions of an IT environment.

2. Enhanced security/compliance

Who is looking after information security and compliance requirements of your business? Laptops, desktops, smartphones, applications, tablets, servers, operating systems, browsers, wearable technology all connected to the internet and all transmitting information.

While no security system is infallible, MSP’s understand how to implement all the various layers of security to make it far more difficult to compromise your organisation and your customer’s information. MSPs are also aware of security standards like PCI compliance and can advise to ensure your company has taken every reasonable step to protect the company’s data.

Top MSP’s now focus on the three main areas of security – Technology, Process/approach and the human factor. With business-grade solutions becoming more and more secure, the focus has now shifted to educating and improving the user’s ability to use technology in a secure way.


3. Proactive approach to maintenance

You don’t want to have to think about your day-to-day running of your IT operations. You don’t want to have to second-guess the reliability and speediness of their IT systems. You don’t want to have to worry about what the state your IT environment will be when you head to work each morning.

Using remote management software, MSP’s offer detect potential disturbances and vulnerabilities, and resolve these problems before they develop into more critical threats. MSP’s troubleshoot and remediate glitches or bugs before you are any the wiser.


4. ROI/cost savings

The best managed service providers not only save you money, but they make you money. While this was the number one factor in choosing managed services in 2011, organisations fail to recognise the value an MSP can bring in terms of increasing revenue using technology.

Cost savings are really easy to find; reducing downtime, using the cloud, decommissioning unsupported technology, free up internal staff, managing licencing costs, reducing risk, more predictable pricing and many more.

There are also revenue creating opportunities as well. What if your employees offered a much higher level of service because they had the tools to do so? What if you could increase the value you provide to your customers by using technology better? What if your staff could work better together using technology? These are all questions you should be working through with your managed service provide to increase revenue in your organisation.


5. Lack in-house IT functions

Many organisations lack the capacity in house to roll out critical IT projects and provide cost effective solutions to business problems. Many organisations hire IT staff too early and lack the knowledge to be able to set performance targets or assess their work.

In many organisations where they have a brilliant IT professional internally, they waste this person’s time with mundane tasks like helpdesk when they really should be focusing on strategic, revenue-generating objectives.

In organisations without a dedicated IT staff member, Organisations may designate a technology champion in the business who can amplify results by taking a supported role improving the organisations technology outcomes.


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